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Recent news
Text enable your helpline number
Thursday, May 21, 2015
So you’ve decided to add Texting to your Helpline’s service. Great! But how do you go about picking a number for people to reach you via text? And how will you advertise this new channel?...

Join us at the AIRS Conference
Thursday, May 21, 2015
Crystal and Neil are dusting off their spurs and cowboy hats – they’ll be in Dallas for the Annual I&R Training and Education Conference, held by the Alliance of Information and Refe...

New Caller Profile Tools
Wednesday, May 20, 2015
You may have noticed some new tabs and tools recently added to your Repeat Caller Profiles. Here’s a look at what they can do. Referrals The Referrals tab shows the most recent referrals from ...








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