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Recent news
A Year of Change
Thursday, December 27, 2018
As I reflect back on 2018, there’s no question that this has been a significant year for iCarol. As many of you know, iCarol was acquired by Harris Computer Systems on March 12 of 2018. Harris is par...

“It’s a Wonderful Life” and the Importance of Connection
Friday, December 21, 2018
This time of year I like to post a blog I wrote years ago about Frank Capra Christmas classic “It’s a Wonderful Life” and how this popular and enduring holiday program centers around the topic of one...

7 calls you’ll take on Christmas (or any major holiday)
Thursday, December 20, 2018
If you want to witness one of the most challenging yet also most rewarding aspects of helpline work, look to the major holidays. Centers that operate 24/7/365 experience the challenge of staying open...